Refund policy

Global Return Policy

We offer returns only for defective or damaged products. Returns for reasons other than quality issues are not accepted globally due to the affordability of our items. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. To process a return for quality issues, you must provide a video and other supporting evidence.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without justification, as per EU regulations. To qualify, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Return shipping costs, including the shipping fee we incurred when sending the item, will be borne by the customer. Proof of purchase is required.

Initiating a Return

To initiate a return, please contact us at Flashframelab@gmail.com. If your return is accepted, we will provide a return shipping label and detailed instructions. Items sent back without prior approval will not be accepted.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

1. Perishable goods (e.g., food, flowers, plants)

2. Custom products (e.g., personalized or special orders)

3. Personal care goods (e.g., beauty products)

4. Hazardous materials (e.g., flammable liquids or gases)

5. Sale items or gift cards

If you have questions about a specific item, please contact us before initiating a return.

Exchanges

Due to the nature of our products, we do not offer direct exchanges. To get a different item, please return the eligible item (if applicable) and place a new order.

Refunds

Once your return is received and inspected, we will notify you if your refund is approved. Approved refunds will be processed via the original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

Contact Us

For questions about our return policy or issues with your order, please contact:

• Email: fotagogos.ffl@gmail.com

• Recipient: Mr. Du

• Address: No. 6, Dongmen Tangwei Alley, Daping, Tangxia Town, Dongguan City, Guangdong Province, China

• Postal Code: 523722

• Phone: +86 176 8874 7229